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Conflict, Confrontation, and Communication:
Essential "People Skills" for Today's Workplace

In today’s challenging and busy work environment, interpersonal conflict is almost certain to occur.   When conflict arises, our emotions sometimes get the better of us, and we do or say things that make matters worse.

In this fast-paced workshop, you will learn proven techniques to help you communicate effectively during conflict and approach difficult situations with confidence.

Code: COM275,  CEU's: 0.6, U of P Bird UOP: 0.5, WIU Logo WIU: 0.53

Length:  One 8-hour session,  Instructor:  Temme

Who should attend: All employees will benefit from attending this class.

Benefits:

  • Improved relationships.

  • Increased productivity.

  • Less stress.

  • Greater job and career satisfaction.

  • Increased value to your organization.

Learning Outcomes:

By the end of this program, you will be able to:

  • Describe the major causes of conflict.

  • Describe the different levels of conflict.

  • List effective ways to confront conflict.

  • List techniques for controlling emotions when confronting conflict.

  • Demonstrate the most effective communication techniques for conflict resolution.

More...


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DATES / LOCATIONS

Date: 12/16/14
Time:
8:30 am - 4:30 pm
Location:
Ottawa Chandler Campus


Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.)

 

Fee: $209 ($169 member)

REGISTER NOW!


BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.