In today’s highly
competitive business environment, well-trained supervisors are a must. Skilled
supervisors can improve morale, lower turnover, and reduce grievances and
litigation. They will communicate well and help create an environment that
fosters employee engagement and loyalty.
The Supervisor’s Academy
covers key supervisory competencies presented once a week over an 11-week
period. This format allows participants time to absorb what they’ve learned and
to try out new skills before going on to the next session.
For public sector employees,
the Academy serves as an entry point to ASU's Certified Public Manager
Program. For more information call (602) 496-1303 or visit
http://ramseyexecutive.asu.edu/programs/CPM.
Who should attend:
New supervisors, soon-to-be supervisors, and more experienced supervisors who
would like the benefit of formal management training.
Benefits:
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Reduced grievances and litigation.
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Increased supervisor confidence.
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Improved morale and lowered turnover.
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Higher productivity.
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A network of peers for ongoing support.
Topics Included in
this Program:
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Supervision and Temperament Type
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Communication Skills
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Motivation and Delegation
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Teams, Team Building, and Conflict Management
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Equal Employment Opportunity
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Selection Interviewing
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Performance Management Overview
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Coaching Skills
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Discipline and Corrective Action
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The Leadership Challenge
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Leading Change
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Valuing and Managing Diversity
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Time Management for Supervisors