In today’s highly competitive business environment, well-trained supervisors are a must. Skilled supervisors can improve morale, lower turnover, and reduce grievances and litigation.  They will communicate well and help create an environment that fosters employee engagement and loyalty.

The Supervisor’s Academy covers key supervisory competencies presented once a week over an 11-week period.  This format allows participants time to absorb what they’ve learned and to try out new skills before going on to the next session.

For public sector employees, the Academy serves as an entry point to ASU's Certified Public Manager Program.  For more information call (602) 496-1303 or visit http://ramseyexecutive.asu.edu/programs/CPM.

Who should attend: New supervisors, soon-to-be supervisors, and more experienced supervisors who would like the benefit of formal management training.

Benefits:

• Reduced grievances and litigation.

• Increased supervisor confidence.

• Improved morale and lowered turnover.

• Higher productivity.

• A network of peers for ongoing support.

Topics Included in this Program:

• Supervision and Temperament Type

• Communication Skills

• Motivation and Delegation

• Teams, Team Building, and Conflict Management

• Equal Employment Opportunity

• Selection Interviewing

• Performance Management Overview

• Coaching Skills

• Discipline and Corrective Action

• The Leadership Challenge

• Leading Change

• Valuing and Managing Diversity

• Time Management for Supervisors