Effective Interpersonal Communication: A Powerful Introduction to Essential "People Skills"

(average customer reviews, last 3 sessions)

Experts agree that effective interpersonal communication is the life blood of relationships.  They also agree that most of us get no formal training in this critical competency.  But here’s your opportunity.  When you attend “Effective Interpersonal Communication,” you’ll learn and practice key “people skills” used by top communicators everywhere.

Code: COM261,  CEUs: 0.6, UoP: Combinable

Length:  One 8-hour session

Instructor:  Welch-McGrath

Who should attend: Anyone will benefit from this program.

Benefits:

• Improved relationships.

• Increased productivity.

• Stronger teams, higher morale.

• Greater job and career satisfaction.

Learning Outcomes:

By the end of this program, you will be able to:

• Assess your current communication skill level.

• Identify and practice powerful communication techniques.

• Identify and overcome barriers to effective listening.

• Explore the role of nonverbal communication.

• List the most effective communication techniques to use with each different personality type.  

• Adjust your style to meet the communication needs of a wide variety of others. 

Program Outline:

1. Assessing Skills

   1. Exercise

   2. Common barriers to effective communication

   3. Reducing/eliminating barriers

2. Managing perceptions

3. Steps in effective communication

4. Listening skills

   1. Barriers to effective listening

   2. Steps in effective listening

5. Powerful techniques for improved communication

   1. Active listening

   2. Focusing

   3. Using probes

   4. "I"-centered communication

6. Respectful approaches to others

   1. Interpersonal skills

   2. Boundary setting

7. Behavioral styles and effective communication

   1. Personality assessment

   2. Exercise: Using the right "wavelength" for each style

8. Action planning for communication skill development

BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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