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Facilitating Groups
(average customer reviews, last 3 sessions)

Code: TQM272,  CEUs: 0.6, U of P Bird UoP: Combinable

Length:  One 8-hour session

Instructor:  Royal

Who should attend: Team leaders and others who are responsible for directing the group problem solving process.

Benefits:

  • Increased group productivity.

    •

  • Greater group engagement.

  • Greater confidence in your ability to manage the group process.

Learning Outcomes:

By the end of this program, you will be able to:

  •  Identify methods for involving all team members, building consensus and gaining  commitment.

  •  List useful tools for assisting in problem solving and decision making.

  •  Describe techniques for using the knowledge and experience of all participants.

  •  Discuss effective group process techniques.

Program Outline:

  1. Characteristics of healthy and unhealthy teams

    1. Functions of group meetings

    2. Leadership style and meetings

    3. What goes wrong at meetings

    4. The results of poor meeting leadership

  2. Leading a participative meeting

    1. What meetings need

    2. Process vs. content

    3. Presentation or facilitation

    4. Role of a meeting facilitator

  3. Planning and focusing the meeting

  4. Encouraging participation

  5. Recording people's ideas

  6. Managing the group process

  7. Getting to consensus and closure

BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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