4 Generations in the Workplace: Building Understanding, Communication, and Productive Work Relationships

Four different generations are coming together in today’s workplace.  Each has its own values and ways of looking at work and life.  These differences are often the cause of misunderstanding, difficult feelings, poor morale, and low productivity.

In this half-day program, you’ll learn key tips and techniques for improving communication and understanding between the generations.

Code: MGT493,  CEUs: 0.35, UoP: Combinable

Length:  One 4-hour session

Instructor:  Welch-McGrath

Who should attend: All employees will benefit from this program.  Managers, supervisors, and team leaders will find it indispensible

Benefits:

• Stronger, more cohesive teams.

• Increased productivity.

• Improved workplace morale.

Learning Outcomes:

By the end of this program, you will be able to:

• List the key characteristics of each generation.

• Understand what motivates another based on individual generational values.

• Communicate needs and wants in a manner that each generation understands.

• Build trust and respect across the generational lines.

Program Outline:

1. Generational types

   1. Traditionalists

   2. Baby Boomers

   3. Generation Xers

   4. Millennials

2. Work styles

   1. Management approach

   2. Work structure

   3. Reward system

   4. Career goals

3. Communication styles

   1. Interpersonally

   2. Feedback

   3. Conflict resolution

4. Resolution

   1. Mutual respect

   2. Exercise

5. Action planning

BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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