Introduction to Supervision

(average customer reviews, last 3 sessions)

Supervision can be highly rewarding or it can be stressful and disappointing.  The difference lies in a few key skills and a basic understanding of what does and doesn’t work.  In this one-day "survival skills" program, you’ll learn all you need to know to get off on the right foot.

Code: SUP6,  CEUs: 0.6, UoP: Combinable

Length:  One 8-hour session

Instructor:  Royal

Who should attend: All front-line supervisors and those aspiring to become supervisors.

Benefits:

• Feel confident in your ability to manage others successfully.

• Increase group productivity and job satisfaction.

• Become more valuable to your organization.

Learning Outcomes:

By the end of this program, you will be able to:

• Describe the responsibilities of a supervisor.

• Organize and plan your work to accomplish work unit goals.

• Delegate effectively.

• Coach employees for improved performance and behavior.

Program Outline:

1. The nature of supervision

   1. Five major responsibilities

   2. Unique challenges for the new supervisor

   3. Your leadership role--what leaders do

2. Planning and organizing the work

   1. Learn to plan, organize, direct, and control the work

   2. Boundaries--when to "take charge" and when to leave it to your employees

3. Delegating for results

   1. Steps for success

   2. Deciding what to delegate

4. Coaching--how to talk to employees about their performance

   1. Using an easy five-step model

   2. Best phrases to use to ensure a successful coaching session

   3. How to get employees to follow through

5. Action planning for skill development

SCHEDULE

Watch for upcoming dates in 2013

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Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.)

 

Fee: $209 ($169 member)

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BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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