The AGTS Mediator's Academy

(average customer reviews, last 3 sessions)

In these difficult times, with tensions on the rise everywhere, it is critical for organizations and individuals to nip conflict in the bud, quickly refocus on the work at hand, and reduce chances for wasted time and expensive litigation.

One of the most powerful conflict management tools is mediation.  It is a constructive process for resolving differences between individuals, groups, and organizations.  It provides an alternative to avoidance, destructive confrontation, prolonged litigation, or even violence.   It’s easy to see why many individuals and organizations are investing in mediation training.

What separates the AGTS Mediator’s Academy from other mediation training?  Our program was developed by seasoned mediators as well as highly-skilled instructional design specialists. The use of solid adult learning principles makes all the difference.  And to further ensure that skills are developed and “grooved,” our program includes 12 hours of mediation practice using 7 different case studies.  In the practice sessions, participants are coached one-on-one by professional mediators.

Code: COM360,  CEUs: 3.5, UoP: 2.0

Length:  Five 8-hour sessions

Instructor:  Hanken and Bickley

Who should attend: Individuals who have been tapped by the organization to provide conflict management services and others who would like to increase his/her value to the organization by becoming a trained mediator.

Benefits:

• Rapid resolution of conflict.

• Reduced litigation.

• Saved time and money.

• Restored relationships or more amicable relationship termination.

• Less stressful, more productive work environments.

Learning Outcomes:

By the end of this program, you will be able to:

• Effectively use mediation as a form of conflict management.

• Understand and use a variety of communication skills in mediating conflict.

• Understand and use the mediation process to facilitate agreements between disputing parties.

• Understand ethical guidelines for mediation.

• Effectively guide disputing parties through anger and other difficult emotions.

Program Outline:

1. The role of the mediator

   1. Co-mediator vs. solo-mediator

2. Communication and active listening

3. Ethical dilemmas

4. Conflict resolution

5. Rules of negotiation

6. Conducting the mediation

   1. Opening statements

   2. Clarification/neutral probing questions

   3. Issues/interests/concerns

      1. Recognizing emotions and needs for validation/recognition

      2. Anger management techniques

      3. Sensitivity for cultural issues

   4. Selecting options for resolution

   5. Helpful language, strategies, and phrases

   6. Summarizing and drafting final agreements

   7. Closing statements

7. Impasse strategies

8. Practice mock mediations and various role-playing situations

9. Laws, statutes, and regulations applicable to mediation

BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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Here's what recent participants had to say about the AGTS Mediator's Academy:

If I had these skills when I began my law practice, I would have had a better understanding of how underlying interests affect a dispute.  This was a life-changing program.  (participant)

I recently completed another mediation program.  It could not compare to this one.  Skill-building role plays and learning that positions and interests need to be separated before a resolution can be attained were invaluable. (participant.)

I was impressed with the students’ skills after just five days of training!  Kudos for such a successful transfer of information!  (visiting coach/mediator)

I could not have asked for a better training.  I heard nothing but positive comments and I’m thrilled with the way it turned out!  (decision maker)

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