Managing Uncertainty: 5 Action Steps for Regaining a Sense of Control in "Out-of-Control" Times

When things "fall apart" and you feel like you are in free-fall or if change is so fast you can't seem to get a plan in place, there ARE things you can do to feel more in control.  In this powerful one-day workshop, you'll learn proven techniques to help regroup and move forward.

Code: PRO140,  CEUs: 0.6

Length:  One 8-hour session

Instructor:  Welch-McGrath

Who should attend: Anyone dealing with uncertain situations or who would like to be prepared when faced with uncertain situations will benefit from this program.

Benefits:

• Greater confidence in your ability to deal with crises and uncertain situations.

• Less stress in difficult times.

• Focused thinking for more effective problem solving.

Learning Outcomes:

By the end of this program, you will be able to:

• List and practice the 5 action steps for managing uncertainty and crisis situations.

• Assess a situation and clearly define possible outcomes.

• Generate an action plan for each possible outcome.

• Describe methods for staying grounded and focused under the pressure of crisis or uncertainty.

• Reduce the impact of emotional behavior that originates from crisis and uncertainty.

• Help others deal more effectively with uncertainty and crisis situations.

Program Outline:

1. Facing uncertainty

   1. Defining the situation

   2. Determining where the uncertainty is coming from

   3. Identifying possible outcomes

2. Managing a situation to avoid a bigger problem or crisis

   1. The crisis model

   2. Phases of crisis

   3. The fear continuum

   4. Assessing obstacles, making choices

3. The survival kit for staying grounded and focuses

   1. The emotional model

   2. Managing emotions, keeping them functional

   3. How to stay positive and realistic under pressure

   4. How to communicate without defensiveness

   5. Coping strategies that will lead you into the future

4. Reducing the impact of uncertainty and crisis situations

   1. How to help others deal with uncertainty and crisis

   2. Avoiding "sympathy trauma" when helping others cope

   3. Techniques for reducing tension and anxiety caused by uncertainty or crisis

5. Summary and action planning

BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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