Stress Management for Frontline Employees

(average customer reviews, last 3 sessions)

How do you handle stress when the nature of your job is stress?  If you deal with difficult customers on a regular basis, or you have to enforce unpopular policies, or your job is fast-paced and customer intensive, then this program is for you. 

Code: WEL95,  CEUs: 0.35, UoP: Combinable

Length:  One 4-hour session

Instructor:  Welch-McGrath

Who should attend: Anyone who would like to cope more effectively with the stress of a fast- paced, high-customer contact job.

Benefits:

• Increased resilience in the face of stress.

• Greater confidence in your ability to solve job-related problems.

• A toolkit for avoiding burnout and other stress-related effects.

Learning Outcomes:

By the end of this program, you will be able to:

• Assess the stressful situations you encounter in your job.

• Explore different techniques for dealing with each stress situation.

• List and practice methods for handling conflicts and situational changes.

• Identify and use self-management techniques to reduce the effects of on-the-job stress.

Program Outline:

1. Definitions

2. Assessing your current stress levels

   1. Symptoms

   2. Identifying actual or potential areas of stress and conflict

   3. Assessing current coping levels

3. Techniques for dealing with stressful job situations

   1. Organizing and pacing

   2. Understanding and managing conflict

   3. Dealing with difficult customers

4. Self management for the long run

   1. Obstacles and advantages

   2. Stress-reduction action planning

BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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