Talking Points^©: Tools, Tips, and Techniques for "Tough" Conversations

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Today, more than ever before, it's critical that you be able to engage in “tough” conversations—conversations that, for one reason or another, you or the other person consider a challenge.  In this one-day program you’ll learn proven tools, tips, and techniques for effective communication in even the most “loaded” situation.

Code: COM455,  CEUs: 0.5

Length:  One 7-hour session

Instructor:  Royal

Who should attend: Anyone will benefit from this powerful communications skill-builder.  

Benefits:

• Increased confidence in your ability to handle even the toughest conversation.

• Improved interpersonal relationships.

• A more open, honest, and productive work environment.

Learning Outcomes:

By the end of this program, you will be able to:

• Identify what makes a conversation “tough.”

• Break down a tough conversation into manageable parts.

• Move from a blame mindset to one of a problem-solving orientation.

• Know when “letting go” is the best option.

• Use phrases that make tough conversations easier.

• Use a planning tool to help guide your conversations.

Program Outline:

1. Conversations

   1. What is a tough conversation?

   2. How do you currently handle a tough conversation?

   3. What needs to change to boost your skill level?

   4. Moving from conversation to engagement

2. Getting ready

   1. Your position and point of view

   2. Identifying emotions and potential emotions

   3. Identifying what's at stake

3. Intentions

   1. What do you want to accomplish?

   2. The value of the problem-solving mindset

   3. When and if to "talk"

4. Holding the conversation

   1. Begin from the "outside"

   2. Listening wit5h curiosity

   3. Powerful questions

   4. Staying "centered" and avoiding pitfalls

5. Moving forward

   1. Mission accomplished?

   2. What to do if further action is needed

6. Tips for handling specific conversations

   1. Giving bad news

   2. "Do-overs"

   3. Breaking the silence

7. Support tools for tough conversations

   1. Assessing the safety of a situation

   2. Keeping strong opinions from overwhelming a conversation

   3. Managing your emotions through a tough conversation

8. Practice with case studies

SCHEDULE

Date: 4/12/12
Time: 8:00 am - 3:00 pm
Location: U of P Phoenix Campus

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Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.)

 

Fee: $229 ($189 member)

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BRING THIS TRAINING TO YOUR SITE!

Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.

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