TERMS & CONDITIONS

Cancellation Policies:

Cancellations must be received three [3] full working days prior to the workshop (Academies and multi-day sessions require five [5] working days notice prior to the first class). Cancellations after the deadline are subject to the full fee. Substitution of one employee for another can be made at any time. For your protection, you will be given a cancellation number when you call to cancel. Keep this number handy. It will be your proof of an on-time cancellation.

No-Shows:

Participants who register but do not attend will be billed the full fee. The missed session can be made up at a later date for a nominal make-up fee. See make-up policies below.

Make-ups:

When a portion of a class is missed, there will be a $15 make-up fee per session missed ($35 for modules of multiple-day programs). This fee is necessary to recover the administrative costs in arranging for make-ups. Please Note: In order to ensure admission to make-up class, you must register first. You will not automatically be enrolled.

Special Requirements:

Certain organizations are required to submit registration on company forms. City of Chandler employees, please contact your training department liaison or the Training and Development Coordinator for information.

Certain organizations require a PO number in order to be enrolled. Currently these include: State of Arizona, City of Avondale, City of El Mirage, Town of Fountain Hills, and City of Peoria.

Certain organizations require you to register through a liaison. These organizations include: City of Chandler, Coconino County, City of Flagstaff, City of Mesa, and City of Scottsdale. Please contact your department liaison for registration information if you are employed by one of these organizations.

Questions?:

Please contact the AGTS Registrar at 480-967-7544, x2 (or 800-970-1270, x2 outside the Phoenix Metro area). You can also E-mail: registrar@agts.com.