CEUs: 0.60    

Fee: $209 ($169 member)

Date: 3/11/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Related Topics (Communication/Interpersonal):

• Assertive Communication

• Building Healthier Work Relationships

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Effective Interpersonal Communication

• Understanding Yourself and Others: The Myers-Briggs Workshop

• Communicating Effectively in Crisis Situations

• Men & Women Working Together: A Gender Communication Workshop

• Understanding Non-Verbal Communication

If people had any idea how important listening skills were to personal and professional success, we’d all be gold medalists in the event!  Many experts consider good listening the foundation of interpersonal effectiveness.  Effective listening can create miracles when applied to “people” situations and can reduce costly and embarrassing errors when applied to “production” situations.  In this one-day session, you’ll learn all you need to know to become a better listener and a more successful player in all areas of your life.

Length:  One 8-hour session

Instructor:  Drury

Who should attend: Any employee interested in building better relationships, boosting individual and organizational productivity, and enhancing his/her career through improved communication skills.

Benefits:

• Improved relationships.

• Greater productivity.

• Fewer errors and less stress.

• Increased value to the organization.

Learning Outcomes:

By the end of this program, you will be able to:

• List the benefits of being a good listener.

• Identify the characteristics of a good listener.

• Assess your personal strengths and weaknesses as a listener.

• List the most common barriers to effective listening.

• Describe methods for overcoming distractions—both internal and external.

• Identify the impact of nonverbal messages on our ability to listen.

• Utilize active and empathic listening skills.

• Apply listening skills to conflict resolution.

Program Outline:

I.          Listening inventory and exercises

II.          Listening as a fundamental communication tool

            A.         Impacts of listening on interpersonal communication

            B.         Four levels and four critical elements

            C.         Non-verbal aspects of listening

III.         Listening as part of the communication process

            B.         The role of feedback in listening

            C.         Barriers to effective listening

IV.        Using active and empathic listening skills

            A.         Active listening skills practice

            B.         Advanced empathic listening practice.    

VI.        Applications of listening skills to conflict resolution

VII.       A personal listening skills development plan