CEUs: 0.50

Fee: $229 ($189 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Watch for upcoming date.

• THE SUPERVISOR'S ACADEMY

• Introduction to Supervision

• Building and Maintaining Trust and Morale

• Coaching for Excellence (See SUPERVISOR'S ACADEMY)

• Controlling Gossip

• Critical Thinking

• Discipline (See SUPERVISOR'S ACADEMY)

• Effective Delegation (See SUPERVISOR'S ACADEMY)

• Effective Problem Solving and Decision Making

• Equal Employment Opportunity (See SUPERVISOR'S ACADEMY)

• Essential One-Minute Manager

• Improving Communication and Understanding between Generations in the Workplace

• Initiating and Managing Change (See SUPERVISOR'S ACADEMY)

• Is Supervision in Your Future?

• Leading Effective Meetings

• Managing Employee "Attitude" Problems

• Managing Off-Site Employees

• Mastering Change (See SUPERVISOR'S ACADEMY)

• Motivating and Retaining Employees

• Peer to Boss without the Fallout

• Performance Management (See SUPERVISOR'S ACADEMY)

• Positive Politics

• Selection Interviewing (See SUPERVISOR'S ACADEMY)

• Situational Leadership

Today, more than ever before, it's critical that you be able to engage in “tough” conversations—conversations that, for one reason or another, you or the other person consider a challenge.  In this one-day program you’ll learn proven tools, tips, and techniques for effective communication in even the most “loaded” situation.

Length:  One 7-hour session

Instructor:  Royal

Who should attend: Anyone will benefit from this powerful communications skill-builder.  

Benefits:

• Increased confidence in your ability to handle even the toughest conversation.

• Improved interpersonal relationships.

• A more open, honest, and productive work environment.

Learning Outcomes:

By the end of this program, you will be able to:

• Identify what makes a conversation “tough.”

• Break down a tough conversation into manageable parts.

• Move from a blame mindset to one of a problem-solving orientation.

• Know when “letting go” is the best option.

• Use phrases that make tough conversations easier.

• Use a planning tool to help guide your conversations.

Program Outline:

I.          Conversations

            A.         What is a tough conversation?

            B.         How do you currently handle a tough conversation?

            C.         What needs to change to boost your skill level?

            D.         Moving from conversation to engagement

II.          Getting ready

            A.         Your position and point of view

            B.         The Other's position and point of view

            C.         Identifying emotions and potential emotions

            D.         Identifying what’s at stake

III.         Intentions

            A.         What do you want to accomplish?

            B.         The value of the problem-solving mindset

            C.         When and if to "talk”

IV.        Holding the conversation

            A.         Begin from the “outside”

            B.         Listening with curiosity

            C.         Powerful questions

            D.         Staying “centered” and avoiding pitfalls

V.         Moving forward

            A.         Mission accomplished?

            B.         What to do if further action is needed

VI.        Tips for handling specific conversations

            A.         Giving bad news

            B.         "Do-overs"

            C.         Breaking the silence

VII.  Support tools for tough conversations

            A.         Assessing the safety of a situation

            B.         Keeping strong opinions from overwhelming a conversation

            C.         Managing your emotions through a tough conversation

VIII.  Practice with case studies