Complete List of Topics by General Category
All topics listed below are available for on-site delivery. For a list of classes that are also available as a public session this season,-click here.

Career Management/Advancement Communication Skills Conflict Management Contract Administration Customer Service Decision Making Diversity Ethics Facilitation Skills (Training & Services) Innovation Management Development: Academies Management Development: Single & Half-Day Events Meeting Skills Mediation Training and Services Office Professional Personal Administration/Human Resources Presentation Skills Productivity--Individual Productivity--Organizational Practices Risk Management Teams/Team Building Train-the-Trainer/Trainer Effectiveness Wellness Writing Skills/Written Communication

 

 

 

 

Career Management/Advancement

• Anger Management 101

• Change and Change Management (Module in Supervisor's Academy)

• Creating a Positive Impression

• Critical Thinking: Skills that Promote Reason over Reflex

• Etiquette Essentials for Everyone

• Introvert Power!: Strategies for Surviving and Thriving in an Extroverted World

• Is Supervision in Your Future?

• Overcoming Stage Fright

• Personal Career Leadership: Taking Control, Building for the Future

• Planning for the Power Years: A Next-Phase Exploration for "Boomers" Considering Retirement

• Positive Politics: How to Exert Influence without Loosing Your Soul or Shooting Yourself in the Foot

• Problem Solving and Decision Making--a Career Critical Skill

• Statistics Made Easy

• Thinking Optimistically

• Understanding Yourself & Others: The Breakthrough Workshop for Improved Communication and Stronger Relationships

• Your Attitude is Your Success

• See Also Communication/"People Skills" and Management Development/Supervisor's Academy

 

Communication/"People Skills"

• 4 Generations in the Workplace

• Anger Management 101

• Assertive Communication: How to Speak Up & Set Limits without Wrecking the Relationship

• Building Healthier Work Relationships ^TM

• Communicating Effectively in Crisis Situations (Call for information.)

• Conflict, Confrontation & Communication

• Cultural Competence/Multicultural Communication (Call for information.)

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Effective Interpersonal Communication: A Powerful Overview of Essential People Skills

• EQ Basics: A Practical, Powerful Introduction to Emotional Intelligence

• How to Get Along with People You Don't Like and Why Bother

• Influencing Skills: The Art of Persuading & Motivating Others

• Listening Skills: The #1 Factor in Personal & Professional Success

• Men and Women Working Together: A Gender Communication Workshop

• Positive Politics: How to Exert Influence without Loosing Your Soul or Shooting Yourself in the Foot

• Talking Points: Tips for Tough Conversations

• True Colors: An Introduction to Communication Styles

• Understanding Yourself & Others: The Breakthrough Workshop for Improved Communication

• Web 2.0: Understanding & Using Blogs, Wikis, and Other Social Media

 

Conflict Management

• Anger Management 101

• Conflict, Confrontation & Communication

• Managing the Angry Public: Keeping Your Cool, Staying Safe

• Mediation Services

• Mediator's Academy: The Professional Standard for Effective Conflict Resolution

• Negotiation Skills

 

Contract Administration

• Contracting Academy: How to Plan and Execute Quality Contracts

 

Customer Service

• Creating a Customer Service Climate (Module in Manager's Academy)

• Customer Service Superstar!

• Customer Service Initiatives

• Managing the Angry Public: Keeping Your Cool, Staying Safe

• Telephone Skills

 

Decision Making

• Critical Thinking: Skills that Promote Reason over Reflex

• Ethics and Ethical Decision Making

• Problem Solving and Decision Making

 

Diversity

• Valuing and Managing Diversity (Module in Supervisor's Academy)

 

Ethics

• Ethics and Ethical Decision Making

• Ethics Initiatives

• Everyday Ethics

 

Facilitation Skills (Training & Services)

• Facilitating Groups

• Facilitation Services

 

Innovation

• Innovation, Creativity & Breakthrough Thinking

 

Management Development: Leadership

• Leadership Coaching

• Leadership--Open, Honest, Supportive

• Leading with Honor

• Leadership Basics: The Leadership Challenge

 

Management Development: Academies

• Manager's Academy

• Supervisor's Academy

 

Management Development: Single and Half-Day Events

• 4 Generations in the Workplace: Building Understanding, Communication, and Productive Work Relationships

• Building and Maintaining Trust & Morale

• Coaching Skills (Module in Supervisor's Academy)

• Critical Thinking: Skills that Promote Reason over Reflex

• Cultural Competence/Multicultural Communication (Call for information.)

• Delegation Skills (Module in Supervisor's Academy)

• Discipline & Corrective Action (Module in Supervisor's Academy)

• Equal Employment Opportunity (Module in Supervisor's Academy)

• Influencing Skills: The Art of Persuading & Motivating Others

• Interviewing Skills (Module in Supervisor's Academy)

• Introduction to Supervision

• Is Supervision in Your Future?

• Leading Change (Module in Supervisor's Academy)

• Managing Employee "Attitude" Problems

• Managing Off-site Employees

• Meetings--Fast, Focused & Productive

• Motivating Employees (Module in Supervisor's Academy)

• Negotiation Skills

• Peer to Boss without the Fallout

• Performance Management (Module in Supervisor's Academy)

• Positive Politics: How to Exert Influence without Loosing Your Soul or Shooting Yourself in the Foot

• Problem Solving & Decision Making--A Key Management Competency

• Robert's Rules of Order: The Important Basics of Parliamentary Procedure

• Statistics Made Easy

• Strategic Thinking (Module in Manager's Academy)

• Talking Points: Tips for Tough Conversations

 

Meeting Skills

• Facilitating Groups

• Meetings--Fast, Focused & Productive

• Robert's Rules of Order: The Important Basics of Parliamentary Procedure

• Taking Minutes of Meetings

 

Mediation Training and Services

• Mediation Services

• The Mediator's Academy

 

Office Professional

• Customer Service Superstar!

• Filing & Records Management

• Get Organized: Proven Techniques for Any Environment

• Managing the Angry Public: Keeping Your Cool, Staying Safe

• Stress Management for Frontline Employees

• Taking Minutes of Meetings

• The Ultimate Administrative Assistant

 

Personnel Administration/Human Resources

• HR Assistant I

• HR Assistant II

 

Presentation Skills

• How to Make Presentations to Councils and Boards

• Overcoming Stage Fright

• Presentation Skills

 

Productivity--Individual

• Filing & Records Management

• Get Organized: Proven Techniques for Any Environment

• Listening Skills: The #1 Factor in Personal & Professional Success

• Managing Your Time and Multiple Priorities

• Managing Uncertainty: 5 Action Steps You Can Take to Regain a Sense of Control in Out-of-Control Times

• Problem Solving and Decision Making

• See also the Wellness section

 

Productivity--Organizational Practices

• Building and Maintaining Trust & Morale

• Contracting Academy: How to Plan and Execute Quality Contracts

• Creating User-Friendly Policies & Procedures

• Facilitation Services

• Facilitation Skills/Group Facilitation

• Filing & Records Management

• Managing Off-Site Employees

• Meetings--Fast, Focused & Productive

• Problem Solving & Decision Making

• Project Management: An Integrated Approach to Managing Projects and Daily Operations

• Self-Directed Teams

• Six Sigma, An Introduction

• Talking Points: Tips for Tough Conversations

 

Risk Management

• Eliminating Bullying in the Workplace

• Ethics Initiatives

• Everyday Ethics

• Harassment Prevention

• Managing the Angry Public: Keeping Your Cool, Staying Safe

• Mediator's Academy: The Professional Standard for Effective Conflict Resolution

• Sexual Harassment Prevention

• Supervisor's Academy

• Violence in the Workplace

• See also Conflict Management and Diversity Sections

 

Teams/Team Building

• Building and Maintaining High Performance Teams

• Facilitating Groups

• On-Site Team Consulting

• Self-Directed Teams

• Team Building with Intact Groups

 

Train-the-Trainer/Trainer Effectiveness

• Adult Learning Techniques

• The Trainer's Academy

 

Wellness

• Building Resiliency

• Dealing with Trauma and Loss

• Humor, Laughter and Play: The Stress Busters

• Stress Management and Burnout Prevention

• Stress Management for Frontline Employees

 

Writing Skills/Written Communication

• Business English & Grammar Review

• Business Writing

• Creating Dynamic Newsletters, Brochures, & Web Pages

• Creating User-Friendly Policies & Procedures

• Editing & Proofreading Skills

• Effective E-mail: Writing for Results, Managing the Overload

• Technical Writing Skills