Building and Sustaining Trust in the Workplace

Strategies for Keeping Employees Engaged, Productive, and Loyal Even in the Toughest of Times

Class Summary

(based on last 3 sessions)

Even in difficult times—times of change, fear, and insecurity— It is possible to build trust and improve morale.  In this half-day program you will learn proven principles and practices that lead to a positive team climate.

For the Zoom version of Building and Sustaining Trust in the Workplace, presented by Laura Royal, content and activities have been adapted to the virtual format, but all content will be covered. Several days before the class, participants will receive an invitation email. It will contain a link for joining the session along with other relevant information and instructions. If you would like assistance in preparing for a Zoom session, please don’t hesitate to contact us at 480-967-7544, x3 or


MGT420 3.0 Combinable 0.27
One 3.5-hour session
Laura Royal

Managers, supervisors, and team leaders—anyone responsible for building and maintaining a positive, productive workplace*.

  • Greater confidence in your ability to lead in difficult times.
  • A more positive, productive workplace.

By the end of this program, you will be able to:

  • Recognize the key elements of trust in a work team.
  • Explain the 3 trust-building actions every supervisor must take.
  • Use an inventory to assess the team climate.
  • Identify at least 3 ways to improve trust in your work unit.
  • Implement trust-building action plan back on the job.
  • The Dynamics of Trust
    • What is trust?
    • Why is trust important and how does it get lost?
    • The benefits of a high-trust climate
    • Actions that restore trust
  • A Deeper Look at Workplace Trust
    • Essential factors for trust to flourish
    • Leader behaviors that inspire trust
    • Assessing your team’s trust climate
  • Building/Sustaining Trust
    • Three critical supervisory behaviors
    • Assessment of trustworthiness
    • First steps and action planning

*Special note for on-site sessions:  The program is intended for people in a supervisory role. It is not an appropriate class for people with no leadership or supervisory responsibilities. It is advisable to have different levels of supervisors in different sections. For example a boss should not attend with his or her subordinate(s). It can be a powerful experience for supervisors from the same department to attend together.