Building and Sustaining Trust in the Workplace

Strategies for Keeping Employees Engaged, Productive, and Loyal Even in the Toughest of Times

Class Summary

(based on last 3 sessions)

Even in the most difficult times—times of change, fear, and insecurity— It’s still possible to build trust and improve morale.  In this half-day program you will learn proven principles and practices that lead to a positive team climate no matter what the circumstances.

Important program note:  The program is intended for people in a supervisory role. It is not an appropriate class for people with no leadership or supervisory responsibilities. It is advisable to have different levels of supervisors in different sections. For example a boss should not attend with his or her subordinate(s). It can be a powerful experience for supervisors from the same department to attend together.

MGT420 0.35 Combinable 0.27
One 4-hour session
Laura Royal

Managers, supervisors, and team leaders—anyone responsible for building and maintaining a positive, productive workplace.

  • Greater confidence in your ability to lead in difficult times.
  • A more positive, productive workplace.

By the end of this program, you will be able to:

  • Recognize the key elements of trust in a work team.
  • Use invenories to assess personal trustworthiness and the team climate.
  • Identify at least 3 ways to improve trust in your work unit.
  • Implement trust-building strategies back on the job to improve relationships with colleagues.
  • The Dynamics of Trust
    • What is trust
    • How trust builds
    • Actions that restore trust
    • Benefits of a high trust climate
  • Workplace Trust
    • Competencies and motives that build and sustain trust
    • Assessing your team’s trust climate
  • What Leaders Can Do to Build and Sustain Trust
    • Personal assessment of trustworthiness
    • Manage gossip and cliques
    • Assess and manage workplace norms
    • Create and share your leadership narrative