Building and Sustaining Trust in the Workplace

Strategies for Keeping Employees Engaged, Productive, and Loyal Even in the Toughest of Times

Class Summary

(based on last 3 sessions)

Even in difficult times—times of change, fear, and insecurity— It is possible to build trust and improve morale.  In this half-day program you will learn proven principles and practices that lead to a positive team climate.

Important program note:  The program is intended for people in a supervisory role. It is not an appropriate class for people with no leadership or supervisory responsibilities. It is advisable to have different levels of supervisors in different sections. For example a boss should not attend with his or her subordinate(s). It can be a powerful experience for supervisors from the same department to attend together.

MGT420 0.35 Combinable 0.27
One 4-hour session
Laura Royal

Managers, supervisors, and team leaders—anyone responsible for building and maintaining a positive, productive workplace.

  • Greater confidence in your ability to lead in difficult times.
  • A more positive, productive workplace.

By the end of this program, you will be able to:

  • Recognize the key elements of trust in a work team.
  • Explain the 3 trust-building actions every supervisor must take.
  • Use an inventory to assess the team climate.
  • Identify at least 3 ways to improve trust in your work unit.
  • Implement trust-building action plan back on the job.
  • The Dynamics of Trust
    • What is trust?
    • Why is trust important and how does it get lost?
    • The benefits of a high-trust climate
    • Actions that restore trust
  • A Deeper Look at Workplace Trust
    • Essential factors for trust to flourish
    • Leader behaviors that inspire trust
    • Assessing your team’s trust climate
  • Building/Sustaining Trust
    • Three critical supervisory behaviors
    • Assessment of trustworthiness
    • First steps and action planning