Creating a Positive Impression

Class Summary

PDV21 0.35 0.25 0.27
One 4-hour session
Janet Welch-McGrath

Persons interested in developing and maintaining a positive impression/image.

  • Be more successful in your professional and personal life.

By the end of this program, you will be able to:

  • Describe how people create their impression of you.
  • Explain the ways that your nonverbal cues affect others’ reactions.
  • List simple, proven strategies for creating a positive impression.
  • Identify behaviors that sabotage a positive impression.
  • List nonverbal behaviors that send a message of caring, openness, and competence.
  • Building a positive impression
    • Defining the term
    • Understanding the value of impression
    • How an impression is created
    • High-value nonverbal cues
    • Nonverbal turnoffs
    • Verbal practice
  • Impression management
    • The three C’s- caring, competence and cooperation
  • Communicating caring
    • Listening skills
    • Make others winners
    • Caring plan
  • Creating competence and confidence
    • Maintaining credibility
    • Clarifying expectations
    • Present yourself with power
  • Communicating cooperation and teamwork
    • Maturity and “hot buttons”
    • Giving and receiving criticism
  • Individual coaching to create a positive impression/action planning