Effective Problem Solving and Decision Making

Career-Critical Skills for Today's Workplace

Class Summary

(based on last 3 sessions)

Quality problem solving and decision making is critical to career success no matter what your role in the organization.  With rapid change bombarding us from all sides, the ability to apply logical, critical and creative thinking to a wide range of problems is more important than ever before. In this practical, one-day program you will learn powerful techniques used by top decision makers everywhere.

SUP19 6.0 Combinable 0.47
One 8-hour session

Anyone who would like to be known for quality problem solving and decision making abilities.

  • Accurate problem identification.
  • Higher quality decisions.
  • Lasting solutions.
  • Enhanced personal value to the organization.

By the end of this program, you will be able to:

  • Explain the difference between problem solving and decision making.
  • Describe common blocks to effective problem solving and decision making.
  • Identify your preferred style of decision making.
  • Use proven models for identifying problems correctly.
  • Outline the standard process for problem solving and decision making.
  • Use helpful tools that can be applied to the problem solving and decision making process.
  • Definitions
    • The differences between problem solving & decision making
    • Types of problems
  • Blocks to effectiveness
    • Experience & knowledge
    • Creative thinking
    • Stress/anxiety
    • Unclear goals or the problem is too big or too vague
    • Conflicting values
  • Patterns of decisions
    • Exercise
    • Analyze the decision process
  • Your preferences
    • Preferences in problem solving & decision making — MBTI
    • General style information — MBTI
    • You as a decision maker/problem solver — MBTI
    • Exercise
  • Intuitive decisions
    • Snap decisions
  • Standard method
    • Clarify/identify problems
    • Identify potential solutions
    • Evaluate options
    • Choose the best solution
    • Plan/take action
    • Evaluate outcomes
  • Tools
    • Steps in the problem solving & decision making process
    • Flowchart or mapping
    • Brainstorming
    • Multi-voting
    • Decisions from different points of view
  • Review and action planning