Leading and Managing Change

Class Summary

In today’s fast-paced and rapidly-changing work environment, managers at all levels are charged with the responsibility of implementing change. Dealing with change can be daunting-everyone is familiar with the line “We tried that once, but it didn’t work.”

The good news is that change can be successfully managed with a solid understanding of the dynamics of change and by using proven leadership techniques in dealing with them.

In this half-day program, you’ll learn everything you need to know to implement change with a minimum of pushback and a maximum of success.

Michael Horne

By the end of this program, you will be able to:

  • Explore the nature of change and resistance to change.
  • Identify common ractions to changae and ways to deal with it.
  • Identify mistakes in managing change.
  • Building trust in the work environment.
  • Identify the steps required for effectively managing change.
  • What is change?
  • The facts of change
  • The changing nature of change
  • Consider these three facts
  • Change Journey
  • The change curve model
    • Phase One – Denial
    • Phase Two – Resistance
    • Phase Three – Exploration
    • Phase Four – Commitment
  • Why do people resist change
  • Building trust in the work environment
  • Actions leading to mistrust
  • Giving employees ownership during exploration
  • Tips to leading positive change
  • Suggestions for managing trust and change