Managing Employee Attitude Problems

Class Summary

Handling employee issues is a difficult aspect of management and supervision. Adding the component of having employees off-site makes the challenges much greater.  This seminar will help you enhance your leadership skills from a distance, assess problems accurately, efficiently solve problems, and help employees to be self-motivated and work autonomously.

SUP354 0.60 Combinable 0.53
One 8-hour session
Janet Welch-McGrath

All supervisors, team leaders, and managers.

  • Lessen your frustration and improve you effectiveness in confronting on-the-job attitude problems.
  • Learn to handle problems once and for all rather than having them bounce back after being addressed.

By the end of this program, you will be able to:

  • Identify the most common attitude problems encountered on the job.
  • Define criteria for detecting attitude problems before they escalate.
  • Demonstrate specific techniques for dealing with each type of attitude problem.
  • Implement an action plan for dealing with attitude problems in your workplace.
  • Define “types” of attitude problems
  • What can be done about an attitude problem?
    • Causes and effects
    • Three powerful techniques for troubleshooting attitude problems
    • When termination is the best solution
  • Preventing attitude problems
    • Attitude indicators in the selection interview
    • On-the-job warning signals that a problem is brewing
    • Leadership and problem prevention
    • The working climate
    • Understanding and managing people differences
  • Action planning for your situation