Class Summary
Handling employee issues is a difficult aspect of management and supervision. Adding the component of having employees off-site makes the challenges much greater. This seminar will help you enhance your leadership skills from a distance, assess problems accurately, efficiently solve problems, and help employees to be self-motivated and work autonomously.
Managers and supervisors who have employees that work in another area or branch; reside in another city, county, or state; or telecommute.
- Greater confidence in your ability to manage off-site personnel.
- Increased morale of off-site staff.
- Reduced stress—yours and that of your off-site staff.
- Higher productivity.
By the end of this program, you will be able to:
- Describe how the “virtual team” is changing the manager’s role in the 21st Century.
- List common problems in managing off-site employees.
- Describe techniques for resolving problems “long distance.”
- Develop long distance communication methods that insure accurate reporting of performance.
- List key techniques for building a cohesive team when not all team members work at the same site.
- Recognize warning signs that problems are brewing in off-site locations.
- Develop self-management skills in off-site employees so they can better accomplish goals and objectives.
- Fundamentals of Off-site Management
- Pros and cons of the 4 management styles
- Leadership style for the 21st century
- Overcoming the obstacles of a changing workplace
- Strategic planning for virtual teams
- Coaching/mentoring off-site personnel
- Recognition systems that motivate
- Developing procedures for keeping employees on track
- Warning signs that help stop problems early on
- Troubleshooting problems
- Discipline and off-site employees
- Constructively criticizing
- Brainstorming, mindmapping, and problem-solving
- Managing conflict between sites
- Monitoring performance of off-site personnel
- Creating a reward system
- Designing a feedback system
- Developing quality checks
- Building a virtual team
- Handling competition/resentment between teams
- Creating a bond between off-site employees
- Building trust and respect among employees
- Empowering each team member
- Three S’s of self-management
- Designing a plan to cope with stress
- Action Plan for greater effectiveness in managing off-site personnel