Class Summary
When things “fall apart” and you feel like you are in free-fall or if change is so fast you can’t seem to get a plan in place, there ARE things you can do to feel more in control. In this powerful one-day workshop, you’ll learn proven techniques to help regroup and move forward.
PRO140
6.0
One 8-hour session
Anyone dealing with uncertain situations or who would like to be prepared when faced with uncertain situations will benefit from this program.
- Greater confidence in your ability to deal with crises and uncertain situations.
- Less stress in difficult times.
- Focused thinking for more effective problem solving.
By the end of this program, you will be able to:
- List and practice the 5 action steps for managing uncertainty and crisis situations.
- Assess a situation and clearly define possible outcomes.
- Generate an action plan for each possible outcome.
- Describe methods for staying grounded and focused under the pressure of crisis or uncertainty.
- Reduce the impact of emotional behavior that originates from crisis and uncertainty.
- Help others deal more effectively with uncertainty and crisis situations.
- Facing uncertainty
- Defining the situation
- Determining where the uncertainty is coming from
- Identifying possible outcomes
- Managing a situation to avoid a bigger problem or crisis
- The crisis model
- Phases of crisis
- The fear continuum
- Assessing obstacles, making choices
- The survival kit for staying grounded and focused
- The emotional model
- Managing emotions, keeping them functional
- How to stay positive and realistic under pressure
- How to communicate without defensiveness
- Coping strategies that will lead you into the future
- Reducing the impact of uncertainty and crisis situations
- How to help others deal with uncertainty and crisis
- Avoiding “sympathy trauma” when helping others cope
- Techniques for reducing tension and anxiety caused by uncertainty or crisis
- Summary and action planning