Performance Mgt., Pt. 2 a.m. (Coaching)

Class Summary

When done well, coaching, the second step in the performance management cycle, can greatly improve the productivity and morale of individuals and work teams. In this half-day program you will learn the powerful techniques of coaching for improved performance and enhanced motivation.

One 3.5-hour session
Mike Ingersoll

By the end of this program, you will be able to:

  • Explain the difference between coaching, counseling, and discipline.
  • Describe the three causes of performance problems.
  • Explain when and how to provide performance feedback.
  • Apply a powerful 6-step coaching technique in a coaching conversation.
  • Utilize a coaching checklist and conversation worksheet as coaching job aids.
  • Practice "getting to agreement" when addressing a performance issue.