Performance Management, Part II (a.m.): Coaching Skills

Class Summary

When done well, coaching, the second step in the performance management cycle, can greatly improve the productivity and morale of individuals and work teams. In this half-day program you will learn the powerful techniques of coaching for improved performance and enhanced motivation.

One 4-hour session
Mike Ingersoll

By the end of this program, you will be able to:

  • Explain the difference between coaching, counseling, and discipline.
  • Describe the three causes of performance problems.
  • Explain when and how to provide performance feedback.
  • Apply a powerful 6-step coaching technique in a coaching conversation.
  • Utilize a coaching checklist and conversation worksheet as coaching job aids.
  • Practice "getting to agreement" when addressing a performance issue.