Managing Performance

Class Summary

For you as a supervisor, motivation and delegation will be key management tools for getting work done through others. In this powerful full-day workshop you will learn specific skills to enhance your effectiveness in these two key areas.

One 8-hour session
Mike Ingersoll

By the end of this program, you will be able to:

  • Describe the supervisor's role in performance management.
  • Create behavioral and performance expectations.
  • Explain the key steps of delegation.
  • Identify appropriate tasks to delegate.
  • Summarize methods that promote successful appraisal conversations.
  • Develop strategies for motivating yourself and others.
  • Performance management
    • What is performance management?
    • The key step: planning for success
    • How to create performance expectations
    • Professionalism as an expectation
    • Expectations and appraisal forms
    • Monitoring success through discussion
    • Successful appraisal conversations
  • Delegation–a foundational skill for supervisors
    • What tasks can a supervisor delegate?
    • Preparation: the key to a successful handoff
    • The art of delegating to others
  • Workplace Motivation
    • Characteristics of motivation
    • Contemporary methods of workplace motivation
    • What research tells us about motivation
    • The supervisor’s role in employee motivation
    • Effective praise
    • Motivation: yours and theirs
  • Action planning