Class Summary
For you as a supervisor, delegation and motivation will be key management tools for getting work done through others. In this powerful full-day workshop you will learn specific skills to enhance your effectiveness in these two key areas.
One 8-hour session
By the end of this program, you will be able to:
- Describe the supervisor's role in performance management.
- Create behavioral and performance expectations.
- Explain the key steps of delegation.
- Identify appropriate tasks to delegate.
- Summarize methods that promote successful appraisal conversations.
- Develop strategies for motivating yourself and others.
- Performance management
- What is performance management?
- The key step: planning for success
- How to create performance expectations
- Professionalism as an expectation
- Expectations and appraisal forms
- Monitoring success through discussion
- Successful appraisal conversations
- Delegation–a foundational skill for supervisors
- What tasks can a supervisor delegate?
- Preparation: the key to a successful handoff
- The art of delegating to others
- Workplace Motivation
- Characteristics of motivation
- Contemporary methods of workplace motivation
- What research tells us about motivation
- The supervisor’s role in employee motivation
- Effective praise
- Motivation: yours and theirs
- Action planning