The Supervisor’s Academy

Class Summary

(based on last 3 sessions)

See full schedules below

Now more than ever, well-trained supervisors are a must. Skilled supervisors can improve morale, lower turnover, and reduce grievances and litigation. They communicate well and help create an environment that fosters employee engagement and loyalty.

The AGTS Supervisor’s Academy covers key supervisory competencies in 14 modules presented over a 3-month period. (full schedules below) This format allows participants time to absorb what they’ve learned and to try out new skills before moving on to the next module.

For public sector employees, the Academy serves as an entry point to ASU’s Certified Public Manager Program.  For more information call (602) 496-1303 or visit https://ramseyexecutive.asu.edu/content/cpmprogram

The Supervisor’s Academy Certificate: Upon successful completion of the Academy, participants receive the AGTS Supervisor’s Academy Certificate presented by the AGTS President on the last day of class.

SUP82 6.25 3.0 4.77 5.0
81.5 hours

New supervisors, soon-to-be supervisors, and more experienced supervisors who would like the benefit of formal management training.

  • Reduced grievances and litigation.
  • Increased supervisor confidence.
  • Improved morale and lowered turnover.
  • Higher productivity.
  • A network of peers for ongoing support.
  • Public sector participants are eligible for advanced entry to ASU's Certified Public Manager Program (CPM).

Topics included in this program:

  • Understanding and Managing Temperament/Personality Styles

  • Effective Interpersonal Communication

  • Teams, Team Building, and Conflict Management

  • Equal Employment Opportunity

  • The Hiring Process: Prepare, Interview, Evaluate

  • An Introduction to Leadership

  • Leading and Managing Change

  • Performance Management

    • Introduction and Overview

    • Delegation and Motivation

    • Coaching Skills

    • Discipline and Corrective Action

  • Valuing and Managing Diversity

  • Time Management for Supervisors

  • Meeting Skills

  • Academy Review and Action Planning

The Supervisor's Academy, Phoenix

November 2, 2017 thru February 1, 2018

University of Phoenix Main Campus, Tempe

Date Time Class Instructor
11/02/17 8:30 - 5:00 Understanding and Managing Temperament/Personality Styles Royal
11/09/17 8:30 - 4:30 Essential Communication Skills Welch-McGrath
11/16/17 8:30 - 3:30 Time Management for Supervisors Temme
11/30/17 8:30 - 4:30 Valuing and Managing Diversity Horne
12/07/17 8:30 - 3:30 Equal Employment Opportunity Wade
12/14/17 8:30 - 4:30 The Hiring Process: Prepare, Interview, Evaluate Ingersoll
01/11/18 8:30 - 12:00 Performance Management: Introduction & Overview Royal
01/11/18 1:00 - 4:30 Performance Management: Delegation & Motivation Royal
01/18/18 8:30 - 12:00 Performance Management: Coaching Skills Ingersoll
01/18/18 12:00 - 4:30 Performance Management: Discipline & Corrective Action Ingersoll
01/25/18 8:30 - 12:00 An Introduction to Leadership Horne
01/25/18 1:00 - 4:30 Leading and Managing Change Horne
02/01/18 8:30 - 2:30 Meeting Skills Royal
02/01/18 2:40 - 3:30 Graduation Ceremony Porter-Stowe