Survival Skills for Supervisors

A 1-Day Program for Frontline Managers

Class Summary

(based on last 3 sessions)

Supervision can be highly rewarding or it can be stressful and disappointing. The difference lies in a few key skills and a basic understanding of what does and doesn’t work.  In this one-day “survival skills” program, you’ll learn all you need to know to get off on the right foot.

SUP6 0.6 Combinable 0.53
One 8-hour session
Laura Royal

All frontline supervisors and those aspiring to become supervisors.

  • Feel confident in your ability to manage others successfully.
  • Increase group productivity and job satisfaction.
  • Become more valuable to your organization.

By the end of this program, you will be able to:

  • Explain the responsibilities of a supervisor.
  • Organize and plan your work to accomplish work unit goals.
  • Delegate effectively.
  • Coach employees for improved performance and behavior.
  • Characteristics of Supervision
    • Unique challenges for new supervisors
    • Six major responsibilities
    • Your leadership role
  • Planning and Organizing Work
    • Learn to plan, organize, direct, and control the work
    • Boundaries when to “take charge” and when to leave it to your employees
  • Delegating for results
    • Steps for success
    • Deciding what to delegate
  • Coaching–how to talk to employees about their performance
    • Using a four-step model
    • Strategies to ensure a successful coaching conversation
    • How to get employees to follow through
  • Action planning for skill development