Supervision can be highly rewarding or it can be stressful and disappointing. The difference lies in a few key skills and a basic understanding of what does and doesn’t work. In this one-day “survival skills” program, you’ll learn all you need to know to get off on the right foot.
All frontline supervisors and those aspiring to become supervisors.
- Feel confident in your ability to manage others successfully.
- Increase group productivity and job satisfaction.
- Become more valuable to your organization.
By the end of this program, you will be able to:
- Explain the responsibilities of a supervisor.
- Organize and plan your work to accomplish work unit goals.
- Delegate effectively.
- Coach employees for improved performance and behavior.
- Characteristics of Supervision
- Unique challenges for new supervisors
- Six major responsibilities
- Your leadership role
- Planning and Organizing Work
- Learn to plan, organize, direct, and control the work
- Boundaries when to “take charge” and when to leave it to your employees
- Delegating for results
- Steps for success
- Deciding what to delegate
- Coaching–how to talk to employees about their performance
- Using a four-step model
- Strategies to ensure a successful coaching conversation
- How to get employees to follow through
- Action planning for skill development