The AGTS Communication Skills Academy

A 3-day Competency-Building Series

Class Summary

Class Dates: October 23, 30, and November 6, 2019   (participants attend all 3 days)

If you Google “competencies employers want most in a job candidate,” you’ll get lots of results with varying lists, but one competency you’ll find in almost every one is “good communication skills.”

In our new AGTS Communication Skills Academy we’ve brought together skill-development sessions from our top interpersonal communication classes into a comprehensive 3-day certificate program. The content is delivered one day a week over several weeks so that participants have time to absorb concepts and practice skills between sessions.

COM260 1.8
Three full-day modules (one module a week over a three week period)
Janet Welch-McGrath

Anyone interested in a solid grounding in the communication skills and interpersonal techniques that employers say are most important to them.

  • Increased confidence in your ability to use interpersonal communication skills effectively.
  • A reputation for professionalism and an ability to get along well with a wide variety of others.
  • Reduced stress and increased productivity.
  • Greater job and career satisfaction.

Module 1:

Communication Basics--the Important Foundation

By the end of this program, you will be able to:

  • Explain the connection between effective communication and career success.
  • Assess your current communication skill levels.
  • Identify and practice powerful communication techniques.
  • Identify and overcome barriers to effective listening.
  • Understand and manage nonverbal communication.
  • Adjust your communication style to interact most effectively with a wide variety of "others."
  • Coach others on communication best practices.
  1. Introduction
  2. Skills assessment
  3. Common barriers to effective communication
  4. Reducing/eliminating communication barriers
  5. Perceptions and effective communication
  6. Steps in effective communication process
  7. Listening skills—the critical foundation of successful communication
  8. Powerful techniques to improve communication quickly
  9. Respectful approaches to others
  10. Personal style and effective communication
  11. Action planning for skill development

Module 2:

Communication Skills for Conflict Situations

By the end of this program, you will be able to:

  • Identify the major causes of conflict
  • Describe the different levels of conflict
  • List effective ways to confront conflict
  • Explain how to control emotions when confronting conflict
  • Demonstrate effective communication techniques in use in conflict situations
  • Explain how to minimize major conflict related change
  1. Reasons for conflict
  2. The 4 levels of conflict
  3. The Relationship Building Model
  4. Conflicts related to problem solving/decision making
  5. Communication skills when dealing with conflict
  6. Dealing with emotions—others’ and your own
  7. Conflicts related to change

Module 3:

Communication Skills and EQ

By the end of this program, you will be able to:

  • Describe the difference between EQ and IQ.
  • List EQ Competencies.
  • Explain how communication skills relate to EQ.
  • Identify and practice skills that can raise your EQ.
  • Manage emotions so they work for you, not against you.
  • Build an action plan for boosting your EQ.
  1. IQ vs EQ
  2. Importance of EQ
  3. Myths about EQ
  4. Assessing EQ
  5. The 5 EQ proficiency areas
  6. Boosting skills in EQ proficiency areas
  7. Action planning