Conflict, Confrontation, and Communication

In today’s challenging and busy work environment, interpersonal conflict is almost certain to occur. When conflict arises, our emotions sometimes get the better of us, and we do or say things that make matters worse.

In this fast-paced workshop, you will learn proven techniques to help you communicate effectively during conflict and approach difficult situations with confidence.

— “Class engagement was amazing. Great examples with real-world application.” (more)

Length: One 8-hour session 

Who Should Attend:  All employees will benefit from attending this class.

Benefits:

• Improved relationships.
• Increased productivity.
• Less stress.
• Greater job and career satisfaction.
• Increased value to your organization.

Learning Outcomes:

By the end of this program, you will be able to:

• Describe the major causes of conflict.
• Describe the different levels of conflict.
• List effective ways to confront conflict.
• List techniques for controlling emotions when confronting conflict.
• Demonstrate the most effective communication techniques for conflict resolution.

Program Outline:

• The emotion of conflict
• The relationship-building model
• 10 suggestions for resolving conflict
• Dealing with conflict in problem solving and decision making
• How to communicate effectively during conflict
• How to deal with emotional people during conflict
• Dealing with your own emotions during conflict
• Chronic anger and stress
• Handling conflict associated with change
• Summary and action planning