Total Quality Customer Service

Participant Comments
  • “I gained a whole new perspective on customer service.”
  • “Appreciated the ‘real world’ examples and the interactivity of the program.”
  • “The instructor shared his reactions to a variety of difficult situations and had us discuss methods for maintaining our “cool” in the worst of them.”
  • “The material was practical and solution-oriented.”
  • “The trainer had a wonderful understanding of the subject matter and an ability to keep listeners engaged all day.”
  • “The skills taught could be used in any interaction, not just at the customer service desk.”
  • “Great information! Very effective and relevant.”
  • “Instructor was awesome and very helpful explaining subject matter.”