- “I gained a whole new perspective on customer service.”
- “Appreciated the ‘real world’ examples and the interactivity of the program.”
- “The instructor shared his reactions to a variety of difficult situations and had us discuss methods for maintaining our “cool” in the worst of them.”
- “The material was practical and solution-oriented.”
- “The trainer had a wonderful understanding of the subject matter and an ability to keep listeners engaged all day.”
- “The skills taught could be used in any interaction, not just at the customer service desk.”
- “Great information! Very effective and relevant.”
- “Instructor was awesome and very helpful explaining subject matter.”
